DevOps Support Engineer - Azure

Yesterday

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Recruitment • IT Recruitment • Software Development • Building Teams • Customized Consulting

51 - 200

Description

• Manage support tickets using CRM tools. • Provide front-line technical support with exceptional customer service via Zendesk and Teams meetings. • Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues. • Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required. • Identify and escalate priority issues per client specifications. • Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues. • Understand processes, event management and prioritization. • Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles.

Requirements

• Ability to work in shifts. • Considering working at nights and weekends. • Customer Support experience in customer-facing technical roles. • Previous experience in IT support organizations. • 2-3 years' experience working and troubleshooting in cloud-based environments (Azure\AWS). • Excellent problem solving and multitasking skills. • Ability to self-manage and take initiative. • Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools and Developing Automation. • Strong verbal and written communication skills in English.