Customer Support Representative (Chinese Speaking)

May 16

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Description

• Provide first point of contact for customers who want to get the most out of their service • Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism • Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once • Interact with other team members to improve service quality • Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively • Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out

Requirements

• Fluency in reading and speaking Chinese language • Tertiary education in marketing, communications, business management, or a related field is preferred • 1+ years of professional experience working as a customer service specialist, or a similar customer support role • Preferred experience working in Fintech or Financial Services • Experience using Google Apps for business, and CRM software • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines • This role requires the applicant to have completed tertiary institution and possession of a completion certificate

Benefits

• Not specified