IT Support Engineer

5 days ago

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Description

• IT Support Engineer role involving troubleshooting, optimizing technology and networks. • Key responsibilities include managing Google Workspace, VPNs, securing devices, and supporting end users. • Drive efficiency by proactively identifying and solving IT issues in a remote-first culture.

Requirements

• 1-3 years of professional IT experience, with relevant certifications such as CompTIA A+, Cloud+, or Security+. • Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software. • Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems. • Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment. • Excellent analytical, problem-solving, and both verbal and written English communication skills. • Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. • Access to a working laptop/PC, stable internet, and backup connection.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. • Remote-First Culture: Work from the comfort of your home. • Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. • Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. • Healthcare: Healthcare reimbursement to help ensure you are covered. • Wellness Perks: Access the Headspace app to support your well-being. • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.