IT Support Engineer

2 days ago

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TechnologyAdvice

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TechnologyAdvice is a full-service B2B media company that delivers marketing and data for 600+ technology companies.

Software Reviews • Demand Generation • Online Marketing • Content Syndication • B2B Lead Generation

201 - 500

Description

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work. • Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems. • Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects. • Collaborate with management to solve IT issues and provide recommendations. • Perform routine maintenance and upgrades to ensure optimal network performance across all company locations. • Assist in the development and implementation of policies and procedures to address recurring IT issues. • Create and maintain comprehensive documentation of IT processes for internal use and external reference. • Contribute to the development of training materials and guides for both end users and IT team members. • Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently.

Requirements

• 1-3 years of professional IT experience, with relevant certifications such as CompTIA A+, Cloud+, or Security+. • Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software. • Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems. • Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment. • Excellent analytical, problem-solving, and communication skills (verbal and written in English). • Alignment with our core values: Make Calculated Decisions, Value Each Other, Be Transparent, Challenge Mediocrity, and Crave Knowledge. • Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation. • Access to a working laptop/PC, stable internet, and backup connection.

Benefits

• Enrollment in Philippine statutory benefits • Healthcare reimbursement • Company holidays to include all regular holidays declared by the Philippine government • 14 days annual paid time off • APAC First Friday speaker series where you can earn a bonus for presenting • Ongoing career development opportunities, mentorship program, and more