Technical Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

New Era Technology

WebsiteLinkedInAll Job Openings

Cisco Gold Partner • Avaya Diamond Partner + Cloud Specialist • Extreme Networks Gold Partner • Palo Alto Partner • Polycom Gold Solution Advisor

1001 - 5000

Description

• Join New Era Technology, where People First is at the heart of everything we do. • Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. • The Field Support Specialist is primarily involved with analyzing, installing, configuring, and maintaining network infrastructure and application components while supporting New Era’s technicians in the field. • This role performs a wide variety of evaluation, installation, and training tasks to ensure performance measures are met. • The role follows industry best practices and provides instruction on network configurations and documentation processes.

Requirements

• Bachelor’s Degree in IT • 4+ years of data networking experience. • CCNA Certification • Must have experience working on Cisco Meraki, Fortinet and other related networking gears. • Experience with Microsoft based desktop and laptop computers. • Mobile device experience (smart phones, tablet pc, etc.). • Experience in IT industry fields or equivalent experience in the capacity of large-scale projects or national or international deployments. • Preferred Voice and Video networking experience or knowledge • Preferred Certification and experience with multiple vendors: Cisco, Fortinet, Cradle Point, Meraki, Juniper, Adtran, Microsoft, Linux, Apple, F5, CompTIA and other relevant technology certifications will be considered • Ability to communicate with and explain to a wide array of technically skilled people. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Ability to maintain confidentiality when working through sensitive issues. • Exceptional customer service skills. • Experience working in a team-oriented, collaborative environment. • Passionate about technology and its potential to transform the way we work each day.

Benefits

• Competitive Salary + Allowance • HMO Day 1 + 1 dependent (upon regularization) • Group Life Insurance • Work flexibility • A friendly team environment with a strong technical support network • Broad range of options for training and development • Internal career growth for high performers • Equipment provided by the company.