NOC SRE Manager

September 17

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Tecsys Inc.

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Warehouse Management • Distribution Management • Transportation Management • Supply Management • Financial Management

501 - 1000

Description

• Lead and manage NOC and SRE teams. • Maintain high service reliability, availability, and performance. • Oversee infrastructure supporting services, ensuring seamless customer experience. • Develop incident management process for high-severity incidents. • Ensure platform availability through monitoring practices. • Drive operational excellence and implement best practices. • Maintain effective communication with stakeholders and manage expectations. • Collaborate with engineering teams to enhance reliability and security. • Oversee planning and execution of NOC/SRE infrastructure projects. • Identify opportunities for automation and continuous improvement.

Requirements

• Bachelor's degree in a technical discipline or relevant equivalent experience. • 5+ years of experience managing technical teams in NOC, SRE, DevOps, or Infrastructure domains. • Proven experience in incident management, monitoring, and service reliability practices. • Strong organizational, project management, and technical acumen. • Proficiency in delivering large-scale infrastructure projects and managing cross-functional teams. • Self-motivated and proactive with strong analytical, troubleshooting, and problem-solving skills. • Excellent verbal and written communication skills to effectively interact with all levels of the organization. • Strong facilitation skills, including leading requirements sessions, design meetings, and status updates. • Knowledge and experience with AWS Cloud Platform. • Familiarity with tools such as Solarwinds, Datadog, GitLab, Jenkins, Terraform, Ansible, Kubernetes, and Helm is preferred. • Basic knowledge of Java based development. • Experience in a SaaS company is preferred. • ITIL knowledge is preferred. • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.