Teladoc Health
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
5001 - 10000
NOC Analyst
2 hours ago
Teladoc Health
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
5001 - 10000
Description
• As a NOC Analyst, you will be responsible for monitoring, troubleshooting and resolving routine and complex issues. • Working shift: Sunday to Wednesday from 4:00 pm to 12:00 am. • Responsible for monitoring, troubleshooting and resolving issues related to applications, devices, infrastructure and platforms. • Be the first line of support for issues escalated by other teams.
Requirements
• 2 + years' experience in an equivalent or related role. • Experience with application or infrastructure technical analysis, such as reading logs, alerts, and running SQL Queries. • Experience using ticket management tools like Service Now, JIRA or equivalent. • Experience in working in a Service Delivery role in a Business-Critical environment. • Must have a business/ end user focus with a technical background. • Excellent interpersonal and communication verbal and written skills. • Must be able to clearly communicate to both technical and non-technical audiences.
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