Knowledge Manager

3 days ago

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Telefónica Tech

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Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.

Ciberseguridad • Cloud • Big Data • Inteligencia Artificial • Internet of Things

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy. • Align processes and procedures to KCS (Knowledge Centred Service) best practices. • Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy. • Identify and celebrate success stories from the KM Program. • Design and develop incentive mechanisms to acknowledge and highlight active participants.

🎯 Requirements

• Current proven experience in implementing KM strategies in the technology industry or within technical groups in line with KCS best practice. • Good working knowledge of KCS methodology. • Experience designing workflows and processes. • Project management experience. • 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000. • Experience operating and managing within an IT Service Management environment. • Good level of technical understanding. • Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organisations. • Self-motivated and capable of identifying one’s own activities as well as the solutions necessary to maintain and improve processes. • Able to work both as part of a team and as an individual. • Strong people skills and a coaching/mentoring mentality. • KCS certification(s) • Understanding and experience of ServiceNow

🏖️ Benefits

• Open, Trusted and Bold • 3 years ITIL Operational experience