Telnyx
SIP Trunking • VoIP • Telephony Service • Carrier Grade Voice Services • cpaas
201 - 500 employees
Founded 2015
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.1M Seed Round on 2014-08
Product Support Engineer
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Telnyx
SIP Trunking • VoIP • Telephony Service • Carrier Grade Voice Services • cpaas
201 - 500 employees
Founded 2015
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.1M Seed Round on 2014-08
Description
• Monitor operational pager alerts in an efficient and timely manner. • Improve customer self service through better processes and documentation. • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. • Liaise with your technical peers for resolution of escalated cases.
Requirements
• Experience in a product support/application role. • Voice over IP experience with the SIP signalling protocol or other related telephony protocols. • An understanding of general web technologies such as API/SDK's. • Confidence with technology and the Internet. • A natural curiosity and experience in applying technology to resolve customer issues.
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