Bilingual Client Care Counselor - Spanish/Mandarin

September 15

Apply Now

Receive Emails with Similar Jobs

TELUS

WebsiteLinkedInAll Job Openings

National telecommunications company in Canada

10,000+

Description

• Manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. • Provide telephonic clinical assessments, short term problem solving & referrals to EAP users across the country • Conduct Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines • Participate in clinical staffing & in-house trainings • Track cases to ensure connection with the appropriate referral • Assist affiliate counselors with inquiries regarding referrals • Troubleshoot on various issues including technical/website questions from affiliate counselors

Requirements

• A Master's Degree in Psychology, Social Work, or another clinical counseling field • Bilingual Spanish or Mandarin verbal and written fluency • Ability to multi-task and provide clinical behavioral health services • Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs • Strong clinical judgment and an understanding of your responsibilities with confidentiality. • Experience working with substance-related & addictive disorders is an asset • Strong organization skills, ability to follow-up on cases to ensure connection to referrals • Competency to provide a dedicated and meaningful counseling experience to participants over the phone • Empathic and excellent active listening skills • Clinical Associates are strongly encouraged to apply to achieve independent licensure

Benefits

• Tech equipment provided 💻⌨🖱 • Access to all-inclusive benefits • 401k from your start date • Paid Well-being days • 3 weeks vacation • Free access to Relias (CE learning platform) • Access to a robust training program that prepares you for your role