Patient Engagement Representative

November 7

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+

💰 $2G Post-IPO Debt on 2022-05

Description

• The Patient Engagement Representative is responsible for creating a positive patient experience by accurately and efficiently handling day-to-day operations. • This is contact center support of patient acquisition and retention strategies, which result from our clients' business to consumer (B2C) marketing efforts related to hospital services and community support. • These strategies include physician referral, service line navigation, event management, non-clinical care coordination, and customer service. • The Patient Engagement Representative will utilize probing questions and problem-solving techniques to identify and support the request. • The individual is expected to develop a thorough understanding of the assigned function.

Requirements

• Required: High school diploma or GED • Required: Excellent telephone customer service skills with typing ability and problem solving skills • Required: Working Knowledge of Windows based computer environment • Preferred: Two years of college • Required: Telephone/call center experience • Required: 1-3 years of customer service and or healthcare experience

Benefits

• Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.