Centralized Scheduler - Call Center

November 6

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WVU Medicine

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neurosurgery • pediatrics • emergency medicine • cardiothoracic surgery • cancer services

10,000+

Description

• Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. • Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs. • Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. • Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. • Assures upon check out all follow up appointments & testing are coordinated with the patient. • Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment. • Identifies and communicates need for scheduling modifications and development. • Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. • Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. • Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. • Verifies upon receiving for completeness of the written orders and notes. • Make documentation that outside orders are requested. • Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process. • Upon end of day, responsible for reconciling cash drawer and all contents. • Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager. • Responsible for collecting all signatures on waivers for managed care at the point of check in. • Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. • Responds to all patient communication in a timely manner.

Requirements

• High School diploma or equivalent. • State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.