Patient Service Center QA Analyst

5 days ago

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

⚕️ Healthcare Insurance

💰 $2G Post-IPO Debt on 2022-05

Description

• This position integrates fully with the Patient Service Center to monitor the quality and accuracy of all scheduled, pre-registered and patient payment estimates, including data entry and compliance with protocol changes as required due to technological and/or process changes. • The Quality Assurance Analyst will work independently to ensure that the representatives under their training know the proper way to approach each call, how to walk a customer through a variety of inquiries and promotes high levels of customer service and quality. • Additionally, the Analyst will have daily communication with new representatives’ Leads to discuss any problems that may be evident and to assure appropriate progress is attained. • The Analyst will identify quality improvement opportunities and present them to Manager/Team Leaders for consideration and approval. • The Analyst will promote, by example, a customer-centric, professional management culture.

Requirements

• Ability to work in a production driven call-center environment • Familiarity with working with dual computer monitors (may be required to use dual monitors) • Must have basic typing ability • Must have working knowledge of Windows based computer environment • Strong written and verbal communication skills • Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously • Extensive multitasking ability • Must have full working knowledge of both Scheduling and Financial Clearance Functions.

Benefits

• Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.