Systems Engineer 2

September 19

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Tessitura

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CRM for arts + culture. Not-for-profit tech. 790+ member organizations in 10 countries.

201 - 500

Description

• Maintain Tessitura Network's hosting environments for 600+ organizations. • Assist with technology transformation projects and day-to-day maintenance. • Participate in engineering design, ensuring budget and scheduling adherence. • Collaborate with Hosting/Platform, Software Engineering, and QA teams. • Serve as an escalation resource for Systems Administrators. • Configure, implement and administer cloud infrastructure to ensure security and consistency. • Act as Service Lead for firewalls and certificate management. • Develop and execute lifecycle, training, monitoring, testing, and capacity plans. • Analyze and troubleshoot network performance and traffic flows. • Engage vendors for service restoration as needed. • Follow defined processes for incident and change management. • Participate in a rotating on-call schedule and occasional travel for meetups.

Requirements

• 3+ years' experience with networking and enterprise infrastructure. • 2+ years' experience installing, configuring, and supporting firewalls. • Experience with Amazon Web Services, including VPCs and subnets, Gateway Load Balancers, compute, and storage. • Working knowledge of Linux, Microsoft Windows Server, and other solutions as necessary to fulfill job responsibilities. • Experience with SSL certificate management. • Working knowledge of IT compliance, information security, and risk management. • Clear and concise oral and written communication to all levels of the organizations. • Management and delivery of tasks for multiple concurrent projects. • Working independently and as a team member in a high-performance, always-available environment. • Effective collaboration with peers, cross-functional teams, and team leaders to achieve end-to-end product and process quality. • Ability to apply knowledge and experience to recommend custom solutions to new business problems.