Support Engineer

2 days ago

Apply Now

Receive Emails with Similar Jobs

testRigor

WebsiteLinkedInAll Job Openings

testRigor is an innovative test automation tool that leverages generative AI to simplify software testing. With a focus on user-centric design, it allows users to create test scripts in plain English, drastically reducing the time and effort required for maintenance compared to traditional testing frameworks like Selenium. testRigor supports a wide range of testing, including web, mobile, desktop, API, and ERP applications, making it a versatile solution for quality assurance in software development.

test automation • automation • software testing • web testing • mobile testing

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Support Engineer will be responsible for providing customers guidance based on a thorough understanding of testRigor best practices to solve issues with the automation and monitoring of test cases using the testRigor platform. • Support Engineers will be in constant touch with the testRigor platform, so catching internal bugs and reporting them is part of the job. • Support Engineers will be involved with different customers, learning all kinds of different business areas. • Participate in calls as a technical resource to account executives • Respond to customer queries on several digital platforms • Create automated test cases for testRigor’s customers or prospects using the provided documentation • Collaborate with the software engineering team on QA/Testing topics • Gather requirements, build testing solutions, and troubleshoot issues to deliver a high-quality product • Communicate technical concepts clearly to customers and prospects • Communicate issues clearly to internal stakeholders • Report issues through a formal bug tracking system and work with the engineering team to help isolate, debug, and resolve issues/bugs

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field is preferred • 3+ years of experience in a support related role • Comfortable working in a dynamic, fast-paced, changing environment • Strong customer focus, excellent problem solving, and analytical skills • Ability to work until the issue is resolved • Fluency in English Language is must! • This position may require working during US hours.