Senior Software Engineer

September 17

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TetraScience

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Experimental Data • Life Sciences • Data Integration • Cloud Computing • ML/AI

51 - 200

Description

• Work with the customers and address any product related issues. • Partner with the account teams to drive product adoption and improve customer satisfaction. • Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams. • Identify product and documentation improvements and partner with the product and engineering teams to deliver them. • Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR.

Requirements

• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams. • Experience resolving technical support issues and escalations efficiently. • Troubleshooting experience with API and various types of integration at scale in AWS. • Experience with CloudNative platforms and applications, Micro-services, and containerized deployments. • Experience with in Databases, NoSQL, Queueing Service, and Elastic Search. • Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java. • Demonstrated experience of debugging software reliability issues in a distributed environment. • Excellent interpersonal and communications skills. • Curious, collaborative, self driven, innovative, and willing to take initiative. • Bachelor's degree in engineering, or technical related field. • Experience in science or Biopharma a plus.

Benefits

• Competitive Salary and equity in a fast-growing company. • Supportive, team-oriented culture of continuous improvement. • Generous paid time off (PTO). • Flexible working arrangements - Remote work.