Senior Software Engineer
September 17
Description
• Work with the customers and address any product related issues. • Partner with the account teams to drive product adoption and improve customer satisfaction. • Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams. • Identify product and documentation improvements and partner with the product and engineering teams to deliver them. • Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR.
Requirements
• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams. • Experience resolving technical support issues and escalations efficiently. • Troubleshooting experience with API and various types of integration at scale in AWS. • Experience with CloudNative platforms and applications, Micro-services, and containerized deployments. • Experience with in Databases, NoSQL, Queueing Service, and Elastic Search. • Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java. • Demonstrated experience of debugging software reliability issues in a distributed environment. • Excellent interpersonal and communications skills. • Curious, collaborative, self driven, innovative, and willing to take initiative. • Bachelor's degree in engineering, or technical related field. • Experience in science or Biopharma a plus.
Benefits
• Competitive Salary and equity in a fast-growing company. • Supportive, team-oriented culture of continuous improvement. • Generous paid time off (PTO). • Flexible working arrangements - Remote work.
Apply NowSimilar Jobs
September 17
Drive AI development at NoGood, enhancing scalable solutions for clients.
September 17
Lead development teams at GOVX to build secure digital solutions for veterans.
🇺🇸 United States – Remote
💵 $150k - $160k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
🦅 H1B Visa Sponsor
September 17
Develop features for Maze's user research platform with a full-stack JavaScript focus.
🇺🇸 United States – Remote
💵 $126.5k - $214k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
🦅 H1B Visa Sponsor
September 17
Lead developer for new software products at S&P Global Mobility.
September 17
Senior Engineer at GEICO transforming insurance business through technology solutions.
🇺🇸 United States – Remote
💵 $75k - $230k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
🦅 H1B Visa Sponsor