Customer Service Manager

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TFS

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Forklift Fleet Management • Material Handling Equipment • Fleet Optimization • Maintenance Services

51 - 200

💰 Private Equity Round on 2017-03

Description

• The Customer Service Managers (CSM) are expected to provide exceptional customer experiences. • They do not operate in a call center setting. • Each CSM is assigned specific accounts and customers. • The CSM works in Salesforce on a daily basis and maintains accurate customer data and fees. • The CSM manages the onboarding of new customers from introduction to billing. • The CSM is responsible for approving work orders that will be billed and looking for cost savings. • They create, analyze and distribute reports for their accounts. • The CSM fosters relationships with customer contacts, helps them to source rental equipment when needed, answers questions and advocates on their behalf. • The CSM resolves issues for customers and vendors and escalates when needed. • They are the primary contact for all customer communication, whether written or verbal.

Requirements

• Experience in asset tracking/control, inventory management, fleet management or relevant is helpful. • Minimum of 3 years experience is preferred. • Proficient in Excel and Word is expected. • Proficient in Salesforce preferred. • Must be able to work remotely largely self-directed but not afraid to ask questions. • Ability to multi-task, prioritize, and manage time effectively. • Well-organized and high degree of attention to detail. • Someone who is curious and appreciates a varied environment. • A team player with high level of dedication and customer focus. • Knowledge of material handling equipment and specifications highly preferred.

Benefits

• Competitive pay : Plus incentive opportunities! • Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. • 8 paid holidays • PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS • Training and mentoring : Learn from our experts in the industry