Customer Service Manager

November 4

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Logo of TFS

TFS

Forklift Fleet Management β€’ Material Handling Equipment β€’ Fleet Optimization β€’ Maintenance Services

51 - 200

πŸ’° Private Equity Round on 2017-03

Description

β€’ The Customer Service Managers (CSM) are expected to provide exceptional customer experiences. β€’ They do not operate in a call center setting. β€’ Each CSM is assigned specific accounts and customers. β€’ The CSM works in Salesforce on a daily basis and maintains accurate customer data and fees. β€’ The CSM manages the onboarding of new customers from introduction to billing. β€’ The CSM is responsible for approving work orders that will be billed and looking for cost savings. β€’ They create, analyze and distribute reports for their accounts. β€’ The CSM fosters relationships with customer contacts, helps them to source rental equipment when needed, answers questions and advocates on their behalf. β€’ The CSM resolves issues for customers and vendors and escalates when needed. β€’ They are the primary contact for all customer communication, whether written or verbal.

Requirements

β€’ Experience in asset tracking/control, inventory management, fleet management or relevant is helpful. β€’ Minimum of 3 years experience is preferred. β€’ Proficient in Excel and Word is expected. β€’ Proficient in Salesforce preferred. β€’ Must be able to work remotely largely self-directed but not afraid to ask questions. β€’ Ability to multi-task, prioritize, and manage time effectively. β€’ Well-organized and high degree of attention to detail. β€’ Someone who is curious and appreciates a varied environment. β€’ A team player with high level of dedication and customer focus. β€’ Knowledge of material handling equipment and specifications highly preferred.

Benefits

β€’ Competitive pay : Plus incentive opportunities! β€’ Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. β€’ 8 paid holidays β€’ PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS β€’ Training and mentoring : Learn from our experts in the industry

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