Client Service Representative

September 25

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The Credit Pros

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debt negotiation • consumer finance

51 - 200

Description

• Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: • Unlock Your Potential in the Thriving Credit Industry! • As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. • You will help resolve and escalate product & platform issues and answer account and billing questions. • You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. • Respond to customer inquiries and requests over the phone, email and chat based on SOPs • Utilize TCP’s tech tools suite in day-to-day operations • Escalate and distribute customer issues to relevant departments as per guidelines • Record, review and follow-up on requests and resolutions • Investigate and research solutions • Update customer records during conversations • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Requirements

• Dedicated home workspace needed; equipment details will be sent via email during the interview process. • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks. • Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time • 1-2 years' experience of customer services in B2C focused financial and banking services industry • Knowledge of the United States credit industry including credit cards, line of credit, personal loans • Customer first orientation and being empathetic to their needs • Excellent communication skills and solution-oriented mindset • Hunger to learn and equip self with TCP’s technological suite

Benefits

• An opportunity to become a part of leading US based credit repair service provider • Fulltime-Permanent role • 100% Remote Work + Great Work Environment • Base Salary: $4/hr • Employee development, Management training, coaching & upskilling. • Flexible Accruing Paid Time Off • Company Holidays • Birthday Time Off • Eligible for health benefits after one (01) year of association