Customer Support Specialist

February 21

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The Access Group - Asia Pacific

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The Access Group - Asia Pacific is a leading provider of business management software designed to help organizations thrive and grow. With a strong focus on product innovation and service excellence, The Access Group offers a wide range of solutions including HR and Payroll, Finance and Accounting, Digital Learning, Compliance, and Managed IT Services. Their software is customizable to meet the needs of various industries such as Education, Hospitality, Charities and Not for Profit, and more. The Access Group also specializes in creating sector-specific solutions that integrate seamlessly with their core offerings, enabling businesses to streamline operations, boost productivity, and unlock their true potential. The company is committed to customer success, providing expert support and implementation services to ensure users get the most out of their software. They operate globally, with significant operations in the UK, US, and Asia Pacific regions.

accounting software • payroll software • CRM • electronic document delivery • inventory management

5001 - 10000 employees

Founded 1991

🏢 Enterprise

☁️ SaaS

👥 HR Tech

📋 Description

• Love Work. Love Life. Be You. • Join the Access family and see how we make software ideas become a reality! • Our core values of ‘love work, love life’ have been central to our success. • As the Customer Support Specialist, you will be a key ambassador, adept at fostering excellent communication and maintaining positive customer relationships. • Your role extends beyond routine support — you will take initiative in driving improvement, ensuring seamless user experiences with published versions of SHR applications. • Provide application configuration and usage recommendations, by becoming an expert on the use of all aspects of SHR applications. • Monitor the progress of requests for support and ensure customers are kept informed. • Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.

🎯 Requirements

• Minimum 3-5 Years Hospitality experience (experience in reservations, operations, distribution). • Excellent communication and documentation skills. • Ability to prioritize requests, implement and communicate timely solutions. • Excellent analytical thinking - acquire understanding of situations by breaking down problems systematically into component parts and identifying the relationships between these parts. • Attention to detail and quality, ensuring that nothing is overlooked. • Ability to concentrate under pressure from hoteliers. • Knowledge of hospitality distribution (GDS, OTAs, Channel Management, PMS, CRM, RMS). • Knowledge of general IT infrastructures (hardware, databases, operating systems, local area networks). • Knowledge of help desk procedures, corporate quality and change management processes.

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • Medical, dental & vision insurance • 401(k) with 5% company match • Short-term and long-term disability insurance • Parental leave for birthing and non-birthing parents • Flexible work environment