ServiceNow Experience Design Consultant

February 8

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

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The Anti

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The Anti is a consultancy specializing in employee experience optimization, particularly through the ServiceNow platform. They offer managed services and implementation services, focusing on delivering exceptional employee workflows and experiences for their clients. The Anti serves various industries, including education, energy, financial services, government, healthcare, manufacturing, nonprofit, retail, telecommunications, media, and technology. Their approach emphasizes goal-oriented project management, ensuring projects are completed on time and within budget. With high customer satisfaction scores, The Anti is recognized for designing and implementing effective knowledge management systems and user-friendly interfaces that enhance operational efficiency and employee self-sufficiency. Headquartered in Jacksonville Beach, FL, and Carlsbad, CA, The Anti prides itself on innovation and ongoing management of ServiceNow solutions.

Employee Workflows • ServiceNow Workplace Service Delivery • ServiceNow Legal Service Delivery • ServiceNow HR Service Delivery • ServiceNow HR Service Delivery Training

51 - 200 employees

Founded 2017

☁️ SaaS

👥 HR Tech

🏢 Enterprise

📋 Description

• Seeking: Experience Design Consultant • Responsible for supporting and creating best-in-class ServiceNow employee experiences. • Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutions • Understand and document client-specific experiences customers will encounter • Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user • Create training and support materials for client deliverables and internal documentation • Unit testing: work closely with developers to ensure the design specifications are feasible and implemented as intended • Work with cross-functional client teams throughout the engagement lifecycle • Effectively communicate recommendations to developers and other key stakeholders • Address and adapt to client and business needs

🎯 Requirements

• 5-7 years experience with the ServiceNow platform (In any capacity ie. HR, ITSM, Change, Problem) • Public Trust Clearance • 2-4 years of experience building and managing knowledge bases or process documentation • Ability to translate client requirements into acceptance criteria • Ability to support multiple initiatives for a wide range of clients • Experience working within a technology platform or design system with well-defined constraints • Ability to articulate and champion design solutions proposed by Sr Experience Design Consultants • Outstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groups • Problem-solving skills to determine solutions to user interface challenges • Strong attention to detail and organized • Perform in a fast-paced, dynamic design process under minimal supervision • Strong meeting facilitation skills and effective solicitation of Customer Engagement • Effective multi-tasking and time management skills with a determined focus on prioritizing tasks

🏖️ Benefits

• Competitive Health Benefits • 401(K) with a 3% contribution • Home Office and Fitness Reimbursement • Vacation and Volunteer time • World Class co-workers with extensive ServiceNow experience • Continuous learning culture