Customer Service Supervisor

11 hours ago

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The Cigna Group

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10,000+

Description

• Leads Customer Service team ensuring patients scheduled appropriately and receive necessary documentation. • Supervises daily activities of representatives responding to customer inquiries. • Coordinates schedules and workflow for the team. • Handles escalations from patients and nursing team as needed.

Requirements

• 3-5 years’ experience in customer service leadership role. • Proven leadership with ability to gain stakeholder feedback and build strong team cohesion. • Ability to interpret data to evaluate and analyze possible solutions in business workflows. • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions. • Ability to train and coach less experienced staff to desired team results. • Ability to coordinate/host/lead meetings with large groups. • Willingness to work in production to complete tasks. • Willingness to work a flexible schedule. • Knowledge of standard concepts, practices, and procedures within a customer service organization. • Detail oriented with strong organizational and multi-tasking skills. • Must possess excellent verbal and written communication skills.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year and paid holidays.