Yesterday
πΊπΈ United States β Remote
π΅ $104.2k - $173.6k / year
β° Full Time
π Senior
π Support Engineer
β’ provide hands-on technical support and leadership for one of the Contact Center L2 Production Support team. β’ function as a bridge to the delivery and business teams. β’ driving efficiencies, quick turn around and quality resolution of production defects. β’ collaborate with Business and Delivery teams to meet standard SLA for resolving production defects. β’ initiates Change Management tickets as needed for reporting change orders and/or releases. β’ maintain process and troubleshooting documentation for Production Support resources. β’ coordinate with Vendor support teams.
β’ 10+ years of experience. β’ 5+ years of experience with vendor management in an onshore/offshore model. β’ Proven experience with application production support, automation, architecture, design, and infrastructure knowledge on large-scale enterprise application solutions. β’ High School Diploma or equivalent required, Bachelor's preferred. β’ Working knowledge of and best practices in the administration and use of monitoring tools (Splunk, Dynatrace, Cyara). β’ Experience in SQL (Oracle, Postgress and SQL Server) and No SQL databases (Mongo, Redis). β’ Experience in Web Services (REST, SOAP, GraphQL). β’ Experience in distributed services (MQ, Kafka). β’ Excellent analytic troubleshooting skills and data driven testing techniques. β’ Experience working in a team-oriented, collaborative environment. β’ Self-starter that takes initiative to solve problems and learn quickly to fill knowledge gaps. β’ Strong focus on customer/business outcomes and is focused on results. β’ Strong written and verbal communication skills to efficiently collaborate with cross functional teams. β’ Strong understanding on Cloud technologies (AWS/Azure). β’ Experience in triaging micro services (Open Shift, Entity Services) and UI issues. β’ Experience in a production support capacity. β’ Experience in Automation and scripting.
β’ comprehensive range of benefits with a focus on supporting your whole health. β’ health-related benefits including medical, vision, dental, and well-being and behavioral health programs. β’ 401(k) with company match. β’ company paid life insurance. β’ tuition reimbursement. β’ minimum of 18 days of paid time off per year. β’ paid holidays.
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