NextGen Healthcare
EHR • financial • and HIE solutions for hospitals • health systems • physician practices
1001 - 5000
💰 Venture Round on 2015-02
Senior Specialist I - Technical Support
October 14
NextGen Healthcare
EHR • financial • and HIE solutions for hospitals • health systems • physician practices
1001 - 5000
💰 Venture Round on 2015-02
Description
• Provide advanced technical/application support on software, hardware, and peripherals • Consult with clients via telephone and remote access • Perform root cause analysis and develop resolution checklists • Conduct advanced research into software/infrastructure-related issues • Mentor and coach junior analysts regarding policies and procedures • Manage client escalations and inquiries.
Requirements
• 6+ years experience in a technical support role • Three (3) years in healthcare technology • Technology experience in software development, networking, system administration, hardware, operating systems, databases (Oracle and/or SQL), remote connectivity, security, or specific NextGen Healthcare or competitor application expertise.
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