International eCommerce Manager

October 17

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The Growth Foundation

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ecommerce • retail • digital marketing • crm • performance marketing

11 - 50

Description

• Developing pricing strategies backed into contribution margin and running pricing tests. • Planning and executing onsite tasks set by the growth team, including translations and media, optimising the store view for maximum performance. • Work closely with Head of Website on merchandising, planning and executing offers, driving key actions such as email sign-ups, running CRO tests, and customer surveys agreed by the growth and retention teams to increase AOV, conversion rate, and LTV on the website. • Managing all website-related activities across store views, including overseeing and building landing pages, funnels, implementing sales, and new features. • Ensuring the website is bug-free and pixel-perfect, and always addressing issues and quality assurance. • Monitoring and creating online reports and web analytics to inform commerce strategy. • Own of customer experience, ensuring a tailored experience across every touchpoint on the customer journey. • Conducting surveys and deep customer research to expand our understanding of the best customer cohorts by territory. • Ensuring all plugins, apps, and data flow are working correctly and maintained. • Adjusting product display and inventory requirements based on territory preferences. • Informing the full funnel from advertising to post-purchase advocacy with onsite learnings. • Focusing on localised market preferences and ensuring they are accounted for on the site. • Working with growth, brand and retention teams to implement and execute strategies. • Collaborating with customer support teams to enhance overall customer service and resolve eCommerce-related issues. • Ensuring internal planning and monitoring systems are updated, and strategies are executed on time and to a high standard. • Ensuring compliance with territory laws and regulations. • Managing inventory to ensure optimal stock levels and liaising with logistics teams, as well as managing and proposing optimal merchandise assortment per channel.

Requirements

• 5+ years of experience as an eCcommerce manager or agency eCommerce manager, ideally in fast-growing companies where autonomy and effective decision-making are highly valued. • Exceptional organisational skills, diligence, and high standards. • Strong grasp of ecommerce and the dynamics across teams. • Capable of managing multiple complex projects simultaneously while remaining calm and effective. • In-depth knowledge of e-commerce and all aspects of commerce trading. • Operational proficiency in paid media, Conversion Rate Optimisation (CRO), and analytics. • Experience with analytics tools such as Northbeam, capable of running complex tests and generating detailed reports. • Ability to manage multiple teams across different time zones. • Strong understanding of UX best practices. • Proficient with tools like Figma, Klaviyo, and other e-commerce SaaS platforms. • Proficient in Microsoft Excel or Google Sheets. • Deep understanding of Shopify, Google Analytics, Northbeam, and other e-commerce SaaS tools. • Experience with top-tier e-commerce tools like Klaviyo, Motion, and others. • An interest in the culinary and cookware world. • Love of food and cooking! Cooking skills and/or experience in the culinary industry a plus.