Customer Retention Specialist
Yesterday
Description
• The House of Mercier is thrilled to present an exciting opportunity for a Customer Retention Specialist position that allows you to work remotely. • This role is designed for individuals who are eager to start their career in customer service, with no prior experience required! • As a Customer Retention Specialist, you will be integral to maintaining strong relationships with our valued customers in the luxury jewelry sector. • You will engage with existing clientele, gather valuable feedback, and develop strategies to encourage repeat business and elevate customer satisfaction. • If you are motivated, a fast learner, and dedicated to delivering top-notch service, we would love to hear from you! • Key Responsibilities • Reach out to existing customers to gather insights on their experiences with our brand. • Implement strategies to enhance customer retention and loyalty. • Follow up with customers to ensure their satisfaction and resolve any issues. • Work collaboratively with the team to share effective customer engagement practices. • Maintain organized records of customer interactions and retention efforts. • Participate in ongoing training to enhance your product knowledge and customer service skills. • Represent the brand positively, promoting our products through exceptional customer interaction.
Requirements
• No experience needed; enthusiasm and a willingness to learn are essential. • Excellent verbal communication skills; proficiency in English is a must. • Personable demeanor with a genuine desire to assist customers. • Ability to work independently and efficiently in a remote setting. • Basic computer literacy and comfort with digital communication tools. • Strong organizational skills and attention to detail. • A passion for the luxury jewelry industry and a desire for personal development in the field is a plus.
Benefits
• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan • Great Salary • Other Perks
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