Customer Support, Spanish Speaking

22 hours ago

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TheHouseofMercier

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Description

• The House of Mercier is excited to announce an opportunity for a Spanish Speaking Customer Support Representative for transportation services, available for remote work in Greece. • In this key role, you will serve as the primary point of contact for our Spanish-speaking customers, helping them with inquiries and issues related to our transportation services. • Your fluency in Spanish will be essential in providing top-notch support and ensuring a seamless experience for our clients. • Assist customers in Spanish through various communication channels, including phone, email, and chat, addressing their inquiries about transportation services. • Help clients navigate booking processes, make itinerary adjustments, and provide relevant information regarding travel policies. • Handle customer complaints and feedback with professionalism and a focus on achieving swift resolutions. • Document customer interactions accurately and keep detailed records of inquiries and outcomes. • Collaborate with internal teams to escalate and resolve complex issues promptly and effectively. • Stay informed about the latest trends and services in the transportation industry to provide knowledgeable assistance. • Contribute to initiatives aimed at enhancing customer experience and satisfaction in the transportation sector.

Requirements

• Fluency in Spanish and English, both written and spoken. • Previous experience in customer support, preferably within the transportation or travel industry. • Excellent communication skills with a strong emphasis on providing exceptional service. • Ability to troubleshoot customer inquiries effectively and provide timely resolutions. • Familiarity with transportation services and booking systems is an advantage. • Self-motivated and able to work independently in a remote environment. • A collaborative team player dedicated to enhancing customer satisfaction in the transportation industry.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • Fully Paid Relocation Package ( flight, transfer and hotel ) • Good monthly Salary • 2 Extra Salaries Per Year • And More....