Spanish Speaking Customer Support - Banking Industry

22 hours ago

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TheHouseofMercier

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Description

• The House of Mercier is excited to announce a position for a Spanish Speaking Customer Support Representative in the banking industry, available for remote work in Greece. • In this essential role, you will provide exceptional support to our Spanish-speaking clients, addressing their inquiries regarding various banking services and ensuring they receive the highest level of assistance. • Your fluency in Spanish will enable you to effectively meet customer needs and build strong relationships. • Assist customers in Spanish through various communication channels, including phone, email, and chat, responding to inquiries about banking products and services. • Guide users in managing their accounts, processing transactions, and resolving any issues they may encounter. • Handle customer complaints and feedback with professionalism, ensuring quick resolutions and high levels of satisfaction. • Document customer interactions accurately and maintain comprehensive records of all inquiries and resolutions. • Collaborate with internal teams to escalate complex issues and work towards effective solutions. • Stay informed about the latest banking products, services, and regulations to provide knowledgeable assistance. • Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty within the banking industry.

Requirements

• Fluency in Spanish and English, both written and spoken. • Prior experience in customer support, particularly in the banking or financial services sector, is preferred. • Strong communication skills with a focus on delivering outstanding customer service. • Ability to troubleshoot customer inquiries and provide effective resolutions. • Familiarity with banking products and services, as well as regulatory requirements, is a plus. • Self-motivated and comfortable working in a remote environment. • A collaborative team player with a commitment to enhancing customer satisfaction within the banking context.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • Fully Paid Relocation Package ( flight, transfer and hotel ) • Good monthly Salary • 2 Extra Salaries Per Year • And More....