Senior Field Service Technician

1 hour ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Ideal Electric Company

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Ideal Electric Company is a 100% American owned manufacturer of specialty, high-power rotating electric machinery. Established in 1903, the company produces electric motors, generators, synchronous condensers, and switchgear controls, with capabilities extending up to 50 MVA and 50,000 HP. It serves a variety of industries around the world, with products tailored for both new installations and replacement needs. Ideal Electric is committed to quality, offering genuine parts and services to ensure optimal performance of its machinery. The company is based in Mansfield, Ohio, with facilities also in Houston, Texas.

Electric Motors and Generators • Switchgear • Hydroelectric Generators • Aftermarket Service • New Electric Machines

51 - 200 employees

Founded 1903

🔧 Hardware

⚡ Energy

📋 Description

• Work safely and ethically alone and as part of a team • Closely adhere to safety and security standards and procedures • Complete assigned work in compliance with policies and procedures • Provide world-class customer service and customer-facing skills • When not traveling: Report to Mansfield, OH plant; remote work option is an option for this position with occasional requirements to travel to Mansfield facility • Provide technical support to customers (phone, virtual, in-person when needed) • Prepare/organize service trips • Research and prepare supporting documentation • Arrange travel • Complete any customer-required training/testing before travel • Plan services and support operations • Complete documentation/reports • Job-specific expense reporting • Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing • When Traveling: Install and commission equipment • Troubleshoot and repair equipment • Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems • Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job • Provide training (on-site, in-house or virtual)

🎯 Requirements

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. • Military experience is a plus • Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment • Experienced working with customers and vendors in a B2B environment • A team player with excellent communication skills • Analytical thinking and problem-solving capability • Great attention to detail and time-management skills • Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

🏖️ Benefits

• Competitive wages • Comprehensive benefits package: Life insurance • Group health insurance, including Health Savings Account option • Dental & Vision insurance • Retirement plan with employer contribution • Paid time off • Ten paid holidays/year