Fraud and Payments Analyst
11 hours ago
Description
• Monitor account registrations, deposits and withdrawals, while reviewing and verifying customer documents for authenticity • Detect unusual/fraudulent activity, investigate and subsequently close suspicious accounts in order to mitigate risk to the business • Verify and process withdrawals accurately and in a timely manner while taking into account incoming deposits, fraud alerts and reports • Liaise with various payment providers and work closely with internal teams, assisting with any possible issues, like missing deposits or uncredited withdrawals • Strictly follow procedures, actively contribute to process improvements and work closely with third parties to ensure the standards, workflows are respected and that potential risks are properly eliminated • Proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up • Investigate transactions and liaise with customer support, compliance and third parties • Analysis of internal reports for activity on users, Responsible Gaming patterns and any potential abuse of fraud • Investigate and detect situations of potential Responsible Gaming concerning behaviours and if needed escalate to responsible departments
Requirements
• 2 years’ experience in an iGaming online payment related role and good knowledge in non-regulated and regulated markets • Anti-money laundering and GDPR knowledge • Excellent analytical skills, interpersonal problem-solving skills • Meticulous attention to detail • Excellent written and verbal communication skills • Ability to work on your own initiative and to be a team player with a hands-on approach
Benefits
• A lean, focused company, offering a flexible working environment • The opportunity to work with and learn from a highly skilled, talented team • A great company culture, where accountability is innate, transparency is key and competency is virtue • Being part of a small, tight-knit, caring community • Work equipment of your choice • Private health insurance • Learning budget • Parking benefit • Wellness benefit
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