Head of Account Management

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The Mill Adventure

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Technology • Casino • iGaming • Gambling • Gaming Operations

11 - 50 employees

🎮 Gaming

Description

• The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. • Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. • Our team of 100+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient. • As our business continues to grow, we are looking for a Head of Account Management to refine and enhance our partner management processes, guide and lead our Account Management (AM) team, and actively contribute to delivering exceptional service to our partners. • The selected individual will be a people’s person, someone who can nurture relationships with our partners, understand their needs, and communicate updates in the best way possible to ensure both internal alignment and external satisfaction. • Responsibilities include overseeing the enhancement of account management workflows, measuring client satisfaction, championing client-focused initiatives, and leading the AM team.

Requirements

• Relevant iGaming Experience: Strong background in Account Management leadership or Project Management within an iGaming Platform Provider, with a deep understanding of the industry’s dynamics and challenges. • Strong Account Management and/or Project Management Skills: Proven expertise in managing client relationships, identifying opportunities, and resolving issues in a timely and efficient manner. • Knowledge of iGaming Concepts and Products: Comprehensive understanding of iGaming platform products, technical integrations, and market dynamics, ensuring AMs can effectively communicate product benefits and resolve technical challenges. • Leadership and Motivational Skills: The ability to lead teams with diplomacy, motivate and inspire AMs, and build a culture of collaboration and accountability. • Proven Problem-Solving Skills: Creative and analytical approach to problem-solving, demonstrating teamwork, innovation, and a focus on excellence in service delivery. • Experience Designing and Improving Processes: Demonstrated experience in designing and refining internal processes to ensure efficiency, standardization, and scalability across the team. • Resilience and Determination: A drive to implement meaningful change and continuously improve the team’s performance, even in the face of challenges. • Excellent Communication Skills: Strong written, verbal, and presentation skills, with the ability to communicate effectively with both internal teams and external partners at all levels of the organization.

Benefits

• A lean, focused company, offering a flexible working environment • The opportunity to work with and learn form a highly skilled, talented team • A great company culture, where accountability is innate, transparency is key and competency is virtue • Being part of a small, tight knit, caring community • Work equipment of your choice • Private health insurance • Learning budget • Fitness benefit • Parking/transport or co-working allowance • Company wide and team based get togethers