Client Success Manager

November 10

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Management training • Talent management • Employability coaching • Coaching • Leadership

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Description

• The role of a Customer Success Manager is critical for the success of our learning programmes and customer outcomes. • Drive engagement, onboarding and outcomes from client learning programmes. • Provide insights on client-to-business interactions, improve customer experience through support. • Analyze customer data to improve customer experience. • Help to find the right solutions for both the organisation and the client.

Requirements

• Impressive executive presence and communication abilities • Ability to create structure in ambiguous situations and design effective processes • Previous experience managing a portfolio of clients • Understanding of working with cross-functional teams (e.g. Sales, Product, Marketing, Services) • An understanding of the apprenticeship world from work or personal experience would be advantageous