Senior Director - Customer Operations

October 9

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Therapy Brands

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practice management software • electronic health records • revenue cycle management • patient engagement • clinical data capture

201 - 500

💰 Private Equity Round on 2018-07

Description

• Drive critical initiatives to advance the Customer Experience team • Improve central systems and processes • Design, implement, and execute deliverables tied to key business objectives • Collaborate with functional leaders to operate at scale • Advance data analytics, reporting, and programmatic initiatives • Build and lead a centralized team of process, data, and tooling experts • Drive operational improvements for success across the customer portfolio • Create organizational alignment through consistent communication and collaboration • Ensure initiative success • Identify high-impact opportunity areas across multiple verticals • Measure success through improvements in key Operations metrics • Focus on retention and renewal programs • Utilize data and analytics to understand customer behavior • Inform internal stakeholders of key learnings from customers • Inspire and build a sense of community and culture across the Operations organization • Deliver effective executive communication and presentation of key Customer Experience initiatives

Requirements