Clinical Applications Consultant

March 26

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Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Analytical Instruments β€’ Laboratory Supply Chain Programs and eCommerce β€’ Laboratory Equipment β€’ Lab Services β€’ Specialty Diagnostics

πŸ“‹ Description

β€’ Primary support for Clinical laboratories with training, validation and troubleshooting for our Thermo Fisher Scientific/ Ion Torrent product portfolio ( mainly NGS ) β€’ Promote clinical solutions to existing customers and at conferences/user meetings β€’ Lead the implementation of assays and products / clinical solutions within customer sites β€’ Improve customer value/satisfaction by aligning complex product solutions and services with key customer initiatives β€’ Build and maintain relationships with key decision makers or potential influencers β€’ Understand the clinical landscape and develop a strategy how to best tackle the clinical markets with Clinical Sales counterparts β€’ Build and maintain relationships with key Thermo Fisher Scientific collaborating partners, decision makers or potential influencers β€’ Review and assist customers with analyses of their Ion Torrent data using Torrent Suite and Ion Reporter software packages β€’ Help customers design and conducts experiments to assist in evaluations of Ion Torrent / Thermo Fisher products β€’ Provide initial training to customers at their own CLIA/GLP laboratories and at Thermo Fisher training locations β€’ Understand CAP/CLIA NYS NGS Guidelines for Laboratory Developed Tests β€’ Provide technical and applications assistance in response to customer inquiries β€’ Work in collaboration with the Clinical Account Manager to set up the best support strategy for each customer site β€’ Build strong relationships with customers β€’ Maintain and develop the CRM database β€’ Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis β€’ Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically β€’ Align with other teams in the company on a regular basis

🎯 Requirements

β€’ BA/BS with 2+ years of relevant experience, or MS degree in Life Sciences, PhD preferred β€’ Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR β€’ Understanding of healthcare industry standards, guidelines, and environments β€’ A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success β€’ Previous experience as application specialist desirable (NGS experience desirable) β€’ Medical background, laboratory experience, and/or managed care Clinical Laboratory experience/MLT a plus β€’ Excellent communication and influencing skills β€’ A problem solver with proven ability to overcome technical hurdles β€’ Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process β€’ Strong drive for success

πŸ–οΈ Benefits

β€’ competitive remuneration β€’ annual incentive plan bonus β€’ healthcare β€’ range of employee benefits

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