The Stem
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
Digital Strategy • Data Product Strategy • Digital Innovation • Digital Business Process • Multi-Channel Strategy
Impact Measurement Consultant
February 19
The Stem
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
Digital Strategy • Data Product Strategy • Digital Innovation • Digital Business Process • Multi-Channel Strategy
📋 Description
• Measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies. • Defining KPIs and metrics frameworks. • Defining performance goals and benchmarks. • Develop performance reports. • Reviewing program performance and making optimization recommendations. • Advising on and supporting the implementation of measurement tools. • Benchmarking analytics maturity. • Developing analytics visions and transformation plans. • Developing and delivering analytics training programs. • Serving as interim staff.
🎯 Requirements
• Passionate about transforming customer engagement impact measurement. • Strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. • Thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. • Strong executers capable of driving change in an organization. • Relevant prior experiences include: Established an independent consulting practice. • Proven experience in a Lead Strategist role at an agency, consulting firm or client. • Track record of conceiving and guiding excellence programs that make a measurable impact. • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health. • Strong client consultation skills with ability to guide a strategic discussion. • Analytical thinker with strong organizational skills. • Strong understanding of strategic marketing process. • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
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