Bilingual Customer Service Representative
October 30
Description
• The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. • This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. • The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Requirements
• Fluent in both English and Mandarin (both spoken and written). • Fresh graduates are welcome to apply for this position. • Preferred: 0-1 years of customer service experience, including internships or part-time roles in customer service or a similar role, preferably in the education sector. • Excellent communication, interpersonal, and customer service skills. • Ability to work independently, manage time effectively, and meet deadlines. • Proficiency in using customer relationship management (CRM) software and other relevant computer applications. • Positive attitude, patience, and a customer-oriented approach. • It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts. • Ability to handle and resolve conflicts in a professional and positive manner. • Candidates must be willing to work during weekends and public holidays, this role includes 2 days off per week.
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