Customer Service Representative - Bilingual
4 days ago
Description
• The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. • This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. • Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials. • Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services. • Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.
Requirements
• Fluent in both English and Mandarin (both spoken and written). • Quick to learn and master the basic knowledge required for work, with some experience in graphic software. • Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills. • No work experience required.
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