Bilingual Customer Service Representative - Remote

4 days ago

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Think Academy

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Think Academy , somos el Colegio Virtual #1 de Latinoamerica. 🇨🇱 🇧🇴 🇪🇨 🇺🇦 🇵🇪

Educación Virtual • Educación Online • Colegio • Escuela

11 - 50

Description

• The Student Advisor functions as a Customer Service Representative in a remote, contract role. • Requires fluency in both English and Mandarin. • Provides course consultations and proactive outreach to user leads. • Offers excellent customer service to existing clientele. • Helps maintain high-quality educational services and support to the community.

Requirements

• Fluent in both English and Mandarin (both spoken and written). • Previous experience in customer service or a similar role, preferably in the education sector. • Excellent communication, interpersonal, and customer service skills. • Ability to work independently, manage time effectively, and meet deadlines. • Proficiency in using customer relationship management (CRM) software and other relevant computer applications. • Positive attitude, patience, and a customer-oriented approach. • It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts. • Ability to handle and resolve conflicts in a professional and positive manner.