Platform Success Manager

March 14

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Thinkahead Consultant Psychologist Pty Ltd

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Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

Psychological Services • Corporate Training • Leadership Development Programs • Coaching • HR Consulting

1 - 10 employees

📋 Description

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. • At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. • We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. • We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. • This critical position oversees a book of clients within our Accelerate Services offerings. The main responsibilities of the role are to help customers define their ServiceNow strategy and guide the delivery team to achieve expected outcomes. A successful candidate should have the ability to establish and maintain excellent client relationships, ensure that the delivery of services is aligned to clients intended business outcomes, provide leadership and guidance of delivery resources, and maintain engagement profitability. This is a dynamic role where the skillset requires a strong understanding of the ServiceNow platform and ecosystem.

🎯 Requirements

• 5+ years of ServiceNow experience in overseeing platform deployments and support. • 3+ years of experience leading teams in dotted line or direct organizational structure. • Strong understanding of the ServiceNow platform capabilities and available integrations. • Previous experience as a ServiceNow platform owner a plus. • Certified System Administrator and/or Certified Implementation Specialist preferred.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.