Service Desk Analyst

4 days ago

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Thinkahead Consultant Psychologist Pty Ltd

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We get to the heart of the matter.....real people......real solutions

Psychological Services • Corporate Training • Leadership Development Programs • Coaching • HR Consulting

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Description

•Provide daily system support for desktop hardware, operating systems, and applications •Troubleshoot system and end user problems •Manage user accounts and perform limited desktop maintenance •Research and develop effective solutions considering operational policies

Requirements

•2-3 year’s technical helpdesk or technical call center experience required •CompTIA A+ certification preferred •Hands-on work experience with the following: •Windows Operating Systems •MAC Operating Systems •Knowledge of Active Directory, O365 •User account management for Active Directory, •O365/Exchange Mailboxes, Distribution lists •Remote desktop connectivity •MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, and Visio) •Internet browsers (Explorer, Chrome, Firefox) •VPN and remote dial-in users •2-factor authentication, soft tokens •Support for laptop, desktops, and printers •Smartphone support •Execute basic queries and administrative tasks for MS SQL, helpful •Sharepoint, Adobe Acrobat and other common desktop applications •Experience with monitoring tools/applications like LogicMonitor, Nagios, etc. •Job scheduler applications like Tidal or Autosys

Benefits

•1k sign on bonus for anyone joining AHEAD in this role!