Customer Trainer - Legal
October 31
Description
• Drive product adoption and usage • Help customers achieve their expected ROI • Support revenue retention and growth • Utilize adult learning principles and engagement techniques • Deliver exceptional service to law firm clients • Maintain knowledge and expertise in Westlaw, Practical Law, and other solutions • Log, update and maintain activity and customer information
Requirements
• Juris Doctorate • Sales & customer-centric aptitude with a revenue focus • Strong oral and written communication and presentation skills • High degree of professionalism and flexibility • Adept at using web-based meeting tools • 1-2 years of professional legal experience is preferred • Experience in adult training/education highly desired
Benefits
• Comprehensive benefit plans • Flexible and supportive benefits for work-life balance • Flexible vacation, two company-wide Mental Health Days Off • Work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country • Headspace app subscription • Retirement, savings, tuition reimbursement, and employee incentive programs • Resources for mental, physical, and financial wellbeing • Globally recognized and award-winning reputation for equality, diversity and inclusion • LinkedIn Learning access • Internal Talent Marketplace with opportunities to work on projects cross-company • Ten Thousand Coffees Thomson Reuters café networking • Ten employee-driven Business Resource Groups • Two paid volunteer days annually • Environmental, Social and Governance (ESG) initiatives for local and global impact • Optional hospital, accident, and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan
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