Systems Administrator

April 16

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Thrive

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Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. • Ability to handle diverse computing environments in a wide cross section of business environments. • Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. • Troubleshoot and research server level issues and network level issues independently. • Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. • Provide consulting to clients on certain applications, Thrives best practices and general computing processes. • Provide escalated support, mentoring, and technical leadership to other engineers in the department. • While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. • Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. • Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. • Work directly with Team Lead to implement designated standards across customer base to improve service delivery. • Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues, Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules, Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime, Client/Server Connectivity issues (per SOP), Data restores both at the individual file level and company wide, Remote Access incidents (Citrix and Terminal Services), Any Incidents escalated from Systems Engineers.

🎯 Requirements

• Bachelor’s Degree, Technical Degree or equivalent work experience • Excellent problem solver; able to prioritize and coordinate between tasks • 6+ years desktop and/or server support experience • Self-motivated, has ability to work independently and in a team environment • Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers • Experience troubleshooting network configuration and hardware issues • Experience troubleshooting server hardware issues • Knowledge and experience with Microsoft Server and Workstation Technologies • Excellent written and oral communication skills • Ability to articulate technical information and convey to non-technical people • Excellent customer service skills • Ability to follow previously documented process while notifying management of variables that have not been clarified • Is available to work after hours when necessary or for on call rotation if applicable • Must be able to work effectively in a team environment as well as alone