Systems Engineer - Spanish/English Speaking

2 days ago

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Thrive

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Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500

Description

• Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team. • This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments. • This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. • The Systems Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. • The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. • This individual will communicate to the IT Coordinator for problems that cannot be resolved.

Requirements

• 2+ years providing end-user support for current PC desktop, application software and user server administration • 2+ years troubleshooting and repairing personal computers in a corporate networked environment • 1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred • 1+ years providing white glove IT support • Strong communication/interpersonal skills, both written, verbal and excellent telephone manner • Maintain a high level of world-class customer service/professionalism to a wide range of customers • Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times • Articulate technical information and convey to non-technical people • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing • Working collaboratively and cohesively in a team environment is critical to this role • Excellent attention to detail and multi-tasking ability • Excellent problem solver; able to prioritize and coordinate between tasks • Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices • Must have 2+ years of experience with the below incidents/requests related to, but not limited to the following: • Mail Application/Exchange/Office 365 issues • In depth knowledge of various operating systems (Mac-OS, Windows) • Installing and configuring computer hardware operating systems and applications • Active Directory – account creation/modification and password resets • Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint) • Microsoft Office Suite 2007 and beyond • Experience with anti-virus technologies and troubleshooting • Client VPN setup and troubleshooting • Network and connectivity troubleshooting