Director - Service Operations

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

Description

• A home is the biggest investment most people make, and yet, it doesn’t come with a manual. • We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. • As the Director of Service Operations, you will play a pivotal role in setting the vision, designing the strategies and implementing initiatives that create “wow” experiences in the lives of Thumbtack’s pros and customers during the moments they need us the most.

Requirements

• 10+ experience in service strategy, success or operation roles with at least 5+ years managing teams • Analytical rigor and strong critical thinking to shape strategy that gets buy-in from stakeholders and teams • Track record of instituting and improving processes that has led to lasting, measurable service impact • Ability to move with speed and urgency with a willingness to roll up your sleeves to help the team execute • Strong coaching, organization and leadership skills to inspire the best in your teams • Curiosity and eagerness to learn with demonstrated success in high growth technology or top-tier consulting companies • Bonus points if you have experience working in a marketplace business, managing a global team • MBA or consulting experience from a top-tier program / company

Benefits

• Virtual-first working model coupled with in-person events • 20 company-wide holidays including a week-long end-of-year company shutdown • Library (optional use collaboration & connection hub) in San Francisco • WiFi reimbursements • Cell phone reimbursements (North America) • Employee Assistance Program for mental health and well-being