Analyst - Marketplace Support

2 days ago

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

Description

• The Event Analyst is responsible for onsale support of Ticketmaster’s highest-profile events. • They help identify, triage, direct, and fix any issues that arise during critical times. • Manage workflow from a queue to program all checkout overrides for events, from passwords to delivery. • Basic HTML and SQL familiarity is preferred. • Collaborate with internal teams on tool development and enhancements. • Evaluate and process order sync issues with customer service. • The role demands problem-solving skills and the ability to work under pressure.

Requirements

• Bachelor’s or equivalent degree desired • 2 years’ experience in Event Management or equivalent • Proven problem-solving skills • Demonstrated ability to think outside the box and generate creative solutions • Excellent verbal and written communication skills with exceptional attention to details • Proven ability to communicate effectively with both business people and software engineers • Experience in Microsoft Word, Excel, Outlook and other application. Basic HTML, SQL and workflow management systems familiarity (JIRA/Salesforce) preferred.