Customer Success Manager - North America
October 31
Description
• By joining Tidio as a Customer Success Manager, you will become a crucial member of our 4 - international people team and help us drive adoption for our B2B customers located in North America who use Tidio. • Build relationships with our top clients. • Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM). • Identify client needs and deploy solutions. • Conduct video training and showcase new features. • Drive adoption of our product and encourage best practices. • Identify opportunities for growth. • Oversee a large book of business. • Influence retention, expansion and churn rate for your clients. • Create automation and flows within our success software that supports your efforts. • Report on activities and results. • Collect strategic feedback and share it internally. • Create impactful emails and outreach campaigns for your book of business.
Requirements
• Ability to cover PTD zone (9 AM to 5 PM) from Monday to Friday. • English proficiency at C2 level or equivalent. • At least 2 years of previous professional experience in a SaaS customer success role. • Ability to build mutually beneficial relationships. • Great understanding of how to use and teach others to use the software. • Experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce, Hubspot). • A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention). • A good understanding of customer experience tools and the industry.
Benefits
• A chance to work with one of the top products in the customer experience industry. • Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions. • Great development opportunities – company-supported courses and conferences. • Contract form according to your preferences (B2B or contract of employment). • Remote-first work with flexible hours. • 26 days off guaranteed in a year. • Possibility to work 100% remotely or book a Regus coworking space in your city. • Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs. • Sport & wellness benefit or its financial equivalent. • Mental well-being program – individual therapy sessions and resources for employees. • Free access to one of the most popular e-book/audiobook services. • Regular integration events (company-wide meetings, team events).
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