Process Analyst - CX
3 days ago
Description
• Analyze and manage customer experience data • Report and track CX indicators • Update reporting dashboards • Propose improvements for customer experience • Collaborate on strategic initiatives
Requirements
• Be a university student or graduate • Intermediate - advanced English • Advanced Excel (mandatory) • SQL (practical knowledge) • Strongly analytical profile • Flexibility and adaptability to new challenges • Commitment • Ability to listen and empathize with clients • Profile oriented towards teamwork • Valuable skills (not mandatory) • Portuguese • Data management experience • Management of other BI tools • Knowledge of continuous improvement methodologies and tools
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