Time Doctor
Time Doctor is a workforce analytics software company that provides tools to enhance productivity and manage remote or hybrid teams effectively. Trusted by over 10,000 global brands, Time Doctor offers features such as time tracking, employee monitoring, productivity analytics, and attendance tracking. The platform allows companies to gain visibility into their workforce, improve efficiency, support employee retention, and prevent burnout. It also provides insights into work patterns and bottlenecks, helping organizations optimize processes and increase profitability. With a focus on data security and compliance, Time Doctor integrates with over 60 apps and offers enterprise-level support and security measures. It is designed to empower HR leaders and businesses to protect and grow their teams and profits through better workforce management.
Time Tracking • Project Management • Time Management Software • Task Management • Productivity Monitoring
Customer Success Manager - East
March 6
Time Doctor
Time Doctor is a workforce analytics software company that provides tools to enhance productivity and manage remote or hybrid teams effectively. Trusted by over 10,000 global brands, Time Doctor offers features such as time tracking, employee monitoring, productivity analytics, and attendance tracking. The platform allows companies to gain visibility into their workforce, improve efficiency, support employee retention, and prevent burnout. It also provides insights into work patterns and bottlenecks, helping organizations optimize processes and increase profitability. With a focus on data security and compliance, Time Doctor integrates with over 60 apps and offers enterprise-level support and security measures. It is designed to empower HR leaders and businesses to protect and grow their teams and profits through better workforce management.
Time Tracking • Project Management • Time Management Software • Task Management • Productivity Monitoring
📋 Description
• As a Customer Success Manager (CSM), you will own a strategic portfolio of accounts, focusing on driving adoption, retention, and expansion. • You will act as a trusted advisor, helping customers maximize the value of Time Doctor’s solutions while ensuring a seamless experience throughout their journey. • Your role is critical in executing our CS PRO playbook—focusing on planning, engagement, and review to drive measurable customer success and revenue growth. • Client Management: Serve as the primary point of contact and advocate for mid-market and enterprise clients (100+ users). • Build strong, long-term executive relationships, develop proactive success plans and maintain consistent, effective engagement activities (EBRs, projects, etc) to ensure maximum value, retention and growth. • Deliver Value with Data: Collaborate with clients to understand their specific business objectives and tailor success plans to deliver increasing, long term value that is effectively communicated to customer stakeholders. • Net MRR Growth: Drive efforts to increase Net Monthly Recurring Revenue (MRR) by identifying opportunities for account expansion, optimizing client renewals, mitigating churn and securing upsell opportunities for our sales teams. • Proactively engage with clients to ensure they realize maximum value from Time Doctor’s offerings, leading to increased spend and long-term growth. • Training and Best Practices: Develop a deep understanding of Time Doctor's products to deliver training programs and best practices tailored to the needs of clients. • Coordinate internal resources to ensure consistency and excellence in service delivery. • Cross-Functional Collaboration: Act as a liaison between the client and other cross-functional teams (Sales, Solutions, Product, Support, etc.). • Champion client needs and feedback internally to drive continuous improvement and product enhancements. • Strategy and Growth Initiatives: Contribute to strategic initiatives aimed at expanding Time Doctor’s footprint and market share in your book of business. • Identify opportunities for upsell and expansion within existing accounts to pass to Account Managers. • Retention & Renewals: Regularly assess account health, identify risks, and proactively implement retention strategies to reduce churn and proactively manage renewals. • Account Analysis: review customer activity to understand gaps, trends, opportunities and provide actionable insights to customers.
🎯 Requirements
• Proven experience (5+ years) in a customer-facing role within a B2B SaaS company, with a focus on managing mid market and/or enterprise-level clients. • Strong understanding of customer success principles, methodologies, and best practices. • Excellent communication, presentation, and interpersonal skills. • Ability to engage and influence stakeholders at all levels. • Excellent negotiation and problem-solving abilities. • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. • Proficiency with saas tools like HubSpot, ChartMogul, Asana, and Jira. • Ability to operate autonomously and drive results in a remote environment. • Ability to travel within region (20%) • Fluency in English; additional languages spoken in the region is a plus.
🏖️ Benefits
• Competitive salary and performance-based incentives. • Performance Bonus Plan + Expansion Commission • Remote work flexibility. • Comprehensive benefits package • Professional development opportunities and ongoing training.
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