Customer Success Manager

February 20

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Zone IT Solutions

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Zone IT Solutions is a provider of recruitment and IT consultancy services. They offer strategic solutions to help businesses optimize their operations and technology use. Zone IT Solutions is focused on delivering high-quality talent acquisition and IT advisory to drive successful outcomes for their clients.

Talent Acquisition • Java Development • .Net and Microsoft Development • SAP Consulting • DevOps

51 - 200 employees

🎯 Recruitment

📋 Description

• At Zigtal, we help the world’s largest organizations adapt to what’s next by bringing Employee engagement and innovation into a single enterprise cloud. • We work hard, and we’re serious about what we do. But we like to have fun, too. • We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. • Our customers’ success is why we do what we do. • We pull out all the stops to make sure they get the support they need, from day one and every day after. • The Customer Success Manager (CSM) role ensures we deliver on that promise to our customers. • As a CSM, you’ll partner with customers to understand their priorities, help them optimise their Workday solution, and work with them to drive adoption and innovation to support their business. • You will be accountable for overall customer wellbeing by regularly engaging with customers, providing advice, and tracking customer health • Building positive relationships with key influencers within customer accounts and converting them into Workday advocates. • Running a portfolio of customer accounts and partnering with them on their Workday journey to ensure they realise the full value of their investment. • Learning and understanding customers’ business challenges and industry trends so you can guide them on how Workday can help them achieve their goals. • Crafting adoption plans that clarify customer goals and enable them to measure their progress. • Partnering with your account team workmates to deliver growth and great outcomes for our customers. • Keeping up to date on your knowledge of the Workday Platform. • Guiding users on how to access resources to help them become more self-sufficient. • Collaborating with product teams as the voice of the customer to inform our product roadmap.

🎯 Requirements

• 5+ years in a customer engagement role either as a CSM, Account Manager, or Services Consultant. • Experience managing a diverse customer portfolio and effectively managing competing demands. • 2+ years in Human Capital Management (HCM), ERP, or Payroll function. • Proven track record in collaborating and building positive relationships with customers and colleagues. • Experience building effective engagement with internal teams (ie. Sales, Customer Support, Professional Services, and Product Management) to deliver customer outcomes. • Ability to provide thought leadership on HCM concepts and leading practices. • Excellent verbal and written communication skills, including the ability to present to C-Suite, chair meetings and present webinars. • Bachelor’s degree in relevant area or equivalent work experience. • Ability to travel up to 20%.

🏖️ Benefits

• Zigtal brings a leading digital platform that empowers organizations to unleash collective intelligence, agility, and collaboration in their team. • Foster diversity and inclusions, and employee wellbeing. • Zigtal's four-dimensional success model offers an unparalleled employee experience, empowering them to be future-ready. • We work hard, and we're serious about what we do. But we like to have a good time, too. • Our team promotes Zigtal's core values with ‘Employees’ being number one. • offer flexible work schedules • empower you to follow your desired career path & achieve professional and personal goals • encourage work-life balance and wellbeing • are proud to champion equal opportunities for everyone