Customer Success Manager

February 11

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Singular

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Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis

51 - 200 employees

☁️ SaaS

📋 Description

• Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. • By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level. • Singular has offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore. • Our business and team are scaling, and we are looking for ambitious, eager, creative and innovative individuals to join us and help us reach the next level. • As a super well-funded and hyper-growth startup with the most talented and compassionate team, we provide subject matter expertise for a wide range of top tier clients and help drive Singular’s product evolution based on customer feedback. • The Customer Success team enables and educates our customers around using the Singular marketing analytics platform and helps them reach their unique business goals.

🎯 Requirements

• 3 - 5 years professional experience supporting a SaaS-based business model in client services, customer success or account management. • Prior experience leading technical implementations and supporting technical relationships with large companies--mobile user acquisition or product-related role in mobile marketing industry. • Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI / analytics companies. • Consistent record as a top performer in a customer success role or project management understanding client’s needs. • Passionate about working in a high-touch customer-facing role and interest for complex technology. • Excellent communication and presentation skills, highly refined interpersonal skills. • English--written and spoken--is a must. Additional languages are a plus. • Enjoys working in a fast-paced, growth environment. • Positive, “can-do” attitude! • Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc. • Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets. • Education: Master’s degree in Business, Marketing or Engineering (B.S.) with Marketing (M.S.) • Additional Qualifications: Account management skills; Excelling written and verbal communication; Willingness to travel to meet customers; Stable employment background; Problem solving ability; Ability to manage multiple priorities; Understanding of entrepreneurial organizations.