Service Desk Analyst

4 days ago

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TLC Worldwide

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The world’s largest promotions, loyalty and rewards platform.

Marketing • Sales Promotions • Incentive Marketing • Promotional Marketing • Partnership

201 - 500

💰 Debt Financing on 2014-12

Description

•Be the first line of defence for IT issues, managing our service desk like a pro •Set up and manage user accounts, laptops, and printers •Administer DNS using GoDaddy and manage Zendesk campaigns •Support our remote teams with meeting room technology •Troubleshoot Dynamics 365 and assist with various IT projects •Learn and master our in-house developed platform

Requirements

•Some experience as a 1st/2nd line IT Support Analyst •Expertise in Windows 10/11, Microsoft 365, and Dynamics 365 •Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD •Experience with Apple Remote Desktop, JAMF, and Zendesk administration •Excellent problem-solving skills and the ability to document your work clearly •Strong communication skills, including working with non-native English speakers •A proactive mindset and the ability to identify root causes and propose solutions •Recent graduates with relevant skills and certifications are encouraged to apply! •Microsoft and Apple certifications (desirable) •Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

Benefits

•Dynamic & collaborative team •Creative work environment •Career progression and upskilling opportunities •Weekly Happy Hour •TLC Wellness •Global Clients & Team exposure •TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!) •TLC Gives Back - Charity partner/off site days. •'The Frankies' - Our very own awards/staff recognition event. 🏆