Technical Support Engineer

September 21

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Transaction Network Services (TNS)

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Telecommunications • Financial Markets • Payments • Point of Sale (POS) • Information Technology and Services

1001 - 5000

Description

• Implementation and testing of network infrastructure and customer design solutions, including IP, TLS, VPN, fibre, mobile and cloud-based services • Understanding, validation and approval of new network/customer requirements and designs, liaising with internal Engineering teams as required • Providing a smooth transition from project completion to operational support, including creation and modification of detailed technical documentation • Deputise for team leader, assisting with team management and administration and assuming line-management responsibility as required • 3rd line support as SME to NOC, global peers and other technical teams • Work to a flexible timetable, including out-of-hours working, to remotely support implementation tasks around the world • Build and consolidate professional working relationships with technical peers within customer organisations and the wider TNS community • Provide and receive technical training to promote the sharing of knowledge, locally and globally • Ensure back-end database integrity is maintained and highlight where existing data requires updating • Use Time Management tools to assist with project task tracking and reporting • Maintain strict adherence to Change Management policies and provide technical input and analysis to problem tickets as required • Proactively identifies problem resolutions and process efficiencies to create a higher quality of service for our customers • Creates documentation for new processes and procedures

Requirements

• Proven hands-on experience of Linux networking and system skills • Excellent understanding of LAN and WAN protocols and infrastructure, with expertise in debug and troubleshooting techniques • Working knowledge of Fortinet, Cisco and Juniper hardware, including configuration and troubleshooting commands • Expertise in routing protocols and redundancy, including: HSRP, NAT, EIGRP, BGP and MPLS SDWAN fundamentals • Familiarity with security and encryption protocols, specifically: SSL/TLS, IPSec and VPNs (policy- and route-based) • Can create and adapt scripts to automate processes using Perl, Python, VBA or equivalent • Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. • Proven experience in working concurrently on multiple complex assignments with minimal guidance. • Outstanding communication skills, both oral and written, with the ability to adapt to the technical level of recipients • A willingness to question existing practice, share knowledge and strive for continuous improvement